USA-Welcome Group & NewYork-Welcome.NET

How to reach us

USA-Welcome Group operates exclusively Online, clients can reach Customer Service for assistance with reservations, help with itineraries, advices and much more. During Holidays and Off-Hour, clients can leave a message to the operator and request to be contacted back.

Otherwise Email, the best way to get in touch with us, is always checked and the turn-around is always within 24-hour and most of the time almost instant. Behind our Online-Look, there is a professional and prepared staff always available and ready to help!

E-mail: - Available 24-7 / 365-day a year

Customer Service: Available from 9:30 am to 5:30 pm ET, Monday to Friday (New York local Time)

Customer Service will remain closed: New Year’s Day (01/01) - Martin Luther King Day (01/21) - Memorial Day (05/27) - Independence Day (07/04) - Labor Day (09/02) - Columbus Day (10/14) - Veterans Day (11/10) - Thanksgiving Day (11/22 & 11/23) - Christmas Day (12/24 & 12/25) - New Year’s Eve (12/31)

Customer Service Phone: +1 646 596 9011

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