USA-Welcome Group & NewYork-Welcome.NET

How to reach us

USA-Welcome Group operates exclusively Online, clients can reach Customer Service for assistance with reservations, help with itineraries, advices and much more. During Holidays and Off-Hour, clients can leave a message to the operator and request to be contacted back.


Otherwise Email, the best way to get in touch with us, is always checked and the turn-around is always within 24-hour and most of the time almost instant. Behind our Online-Look, there is a professional and prepared staff always available and ready to help!

E-mail: info@newyorkwelcome.net - Available 24-7 / 365-day a year
By WhatsApp. The WhatsAPP contact is always active (24/24) +1 (917) 608-0005 

Customer Service Phone: +1 646 596 9011
Customer Service: Available from 9:30 am to 5:30 pm ET, Monday to Friday (New York local Time)

Customer Service will remain closed: New Year’s Day (01/01) - Martin Luther King Day (01/21) - Memorial Day (05/27) - Independence Day (07/04) - Labor Day (09/02) - Columbus Day (10/14) - Veterans Day (11/10) - Thanksgiving Day (11/22 & 11/23) - Christmas Day (12/24 & 12/25) - New Year’s Eve (12/31)


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We are your your local Tour Agency in New York City
Fully customizable
Quick & secure bookings
Your peers love it!
Your vacation, your way!
Free cancellation
BECAUSE IT'S OKAY TO CHANGE PLANS

Planning a vacation shouldn't be stressful. We all know plans might change, that is why we offer free cancellation for most of our services and tours. *

*exclusions may apply, please refer to each tour.
be free!
Testimonials & Reviews
"Excellent firms don’t believe in excellence – only in constant improvement and constant change." – TOM PETERS
4.9
Based on 250 reviews
What They
Say
Breanna A. | TripAdvisor
5-Star Review on TripAdvisor
Irene was a FANTASTIC tour guide! She was so knowledgeable about the area and was so patient with all our questions. We stopped to use the bathroom and we got coffee halfway through, she was so kind! It was a pleasure learning about Brooklyn from you!

From TripAdvisor - April 2022
DCA1014 | TripAdvisor
5-Star Review on TripAdvisor
I’m the biggest fan of Fall activities, but haven’t had a chance to do anything beyond Apple Picking in NJ. I decided to take a last minute 2 day trip with a friend in Hudson Valley, but didn’t know where to start [...] Thankfully I was able to use New York Welcome to do the hard work for us [...]

From TripAdvisor - October 2021
Keena B. | TripAdvisor
5-Star Review on TripAdvisor
The SATC walking tour is fabulous! Our tour guide was amazing. Friendly, helpful, accommodating and so knowledgeable about the city. It was essentially 2 tours in 1. SATC and visits to historical places in the city. I give this tour 5 stars and definitely recommend. Grab your walking shoes and schedule one today!

From TripAdvisor - August 2021
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