We are here to help!

If you need assistance with making reservations, help planning itineraries, or have a general question regarding one of our services, you can contact us using the Quick Form below or by utilizing your preferred contact method from those listed here –

Phone: +1 646 596 9011

Available from 9:30 am to 5:30 pm Monday to Friday New York local time; during holidays and off-hour, you may leave a message and request a callback.



Available 24-7 and 365-day a year. We reply within 24 hours during regular business hours and 48 hours during weekends and holidays.


WhatsApp: +1 (917) 608-0005

Available 24-7 and 365-day a year. We reply almost instantly or within 24 hours during regular business hours and 48 hours during weekends and holidays.



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If you already have a confirmed reservation and this is an emergency, please refer to the Contact Information listed on your travel document(s) to reach the emergency contact for your service(s).



Office Map / Location


Times Square South, New York, NY


* For the safety of our employees and clients, we have temporarily closed our office allowing everyone to work remotely from the safety and comfort of their homes. As of now, we do not have an official reopening date for the Times Square office, however, we are continuing offering Virtual Appointments via Zoom or GoogleMeet as well as in-person welcome desk for clients that book the service.


National Holidays and Closures

Please note that in observance of our National Holidays, we will be closed on the following days. If you try to contact us on those dates, kindly allow more time for our staff to get back to you.

  • New Year’s Day
  • Martin Luther King Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Eve (open only 9:30 to 1:00 pm)
  • Christmas Day
  • New Year’s Eve (open only 9:30 to 1:00 pm)

Building  communities



We are community-oriented. We engage extensively through our social media channels with both locals and visitors to help promote and share New York City.  Here below, you can find the direct links to our official Social Media profiles. In the last decade, we have grown into a community of over 350K. We share daily updates and fun facts via stories as well as new openings and happenings via photos, videos and reels. We love connecting with new people both in person and "virtually," and we hope to be able to help you experience New York City uniquely and genuinely.









We are your local Tour Agency in New York City
Bespoke Tours
Secure Website
Highly Rated
Your vacation, your way!
Free cancellation

Planning a vacation shouldn't be stressful. We all know plans might change, that is why we offer free cancellation for most of our services and tours. *

*exclusions may apply, please refer to each tour.
be free!
Testimonials & Reviews
"Excellent firms don’t believe in excellence – only in constant improvement and constant change." – TOM PETERS
Based on 250 reviews
What They
Breanna A. | TripAdvisor
5-Star Review on TripAdvisor
Irene was a FANTASTIC tour guide! She was so knowledgeable about the area and was so patient with all our questions. We stopped to use the bathroom and we got coffee halfway through, she was so kind! It was a pleasure learning about Brooklyn from you!

From TripAdvisor - April 2022
DCA1014 | TripAdvisor
5-Star Review on TripAdvisor
I’m the biggest fan of Fall activities, but haven’t had a chance to do anything beyond Apple Picking in NJ. I decided to take a last minute 2 day trip with a friend in Hudson Valley, but didn’t know where to start [...] Thankfully I was able to use New York Welcome to do the hard work for us [...]

From TripAdvisor - October 2021
Keena B. | TripAdvisor
5-Star Review on TripAdvisor
The SATC walking tour is fabulous! Our tour guide was amazing. Friendly, helpful, accommodating and so knowledgeable about the city. It was essentially 2 tours in 1. SATC and visits to historical places in the city. I give this tour 5 stars and definitely recommend. Grab your walking shoes and schedule one today!

From TripAdvisor - August 2021
Amber M. | Google
5-Star Review on TripAdvisor
Our family had a wonderful experience seeing Ellis Island and Liberty Island! Irene was very knowledgeable and engaging for our three children ages 5, 9, and 12. We will definitely book again with her [...]

From Google - November 2022
Giorgia M. | Google
5-Star Review on TripAdvisor
We did 2 tours together with our guide Irene in one day, Hoboken and the East side. What can I say, in addition to the wonderful places, she has made everything more magical [...]

From Google - January 2023
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