COVID-19 UPDATES + UPDATED CANCELLATION POLICY

COVID-19 UPDATES

Updated: November 3rd, 2020
WE ALWAYS UPDATE THIS PAGE.

We are fully operational therefore do not hesitate to contact us by e-mail at info@newyorkwelcome.net or you can call us at +1 (646) 596-9011 or find us in the Live Chat on our web-site, for any question you may have, to plan your future trip, our customer support is available to help you at any time.


Reopening Phases

NOTE: SERVICE INSIDE RESTAURANTS IS ALLOWED AT 25 PERCENT CAPACITY SINCE SEPT. 30th.

As you may already know, the State of New York has been divided into regions to better assess the eligibility to reopen which is determined based on specific health parameters and facilitate the reopening of each region as  smoothly and quickly as possible.

New York City counts as 1 individual region - Check here the paramters by the NY State GOV.

READ THE ARTICLE LISTING THE NEW OPENINGS IN NYC.


Tour Changes due to COVID-19

Changes will be made to the schedule of departures and to the operation of the tours offered on our site in order to provide the best possible service in the safest way possible.

Specifically For Excursions from New York for 1 or More Days:

  • Regular Tours by bus or private car will resume from 1 April 2021

Specifically for Tours in & around New York will resume:
  • From August 1st 2020, private walking tours will resume with personalized itineraries for small private groups of up to 5 people.
  • From April 1st 2021, the Hop on Hop off + Combo - Private van tours will resume..
  • From April 1st 2021, Transfers sharevan from/to all airports - JFK - LGA - EWR will resume operations.

STAY INFORMED

For all updates, please consult the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), the State Department and your local Ministry of Health for further and updated information.

REFUNDS

Instead of canceling your trip, tour, or service, we strongly ask you to consider a date change or simply to accept a gift certificate to be redeemed for a future tour with us, this voucher is fully transferable, which means you can give it to a friend or family member and in return, we assure you the same price.

For cancellations of all strictly non-refundable Services / Tickets / Special Events - defined as final sales with "100% penalty" on our website - we will be able to issue a replacement voucher valid for one year.

For cancellations of Services / Tours with the possibility of cancellation within 3/7 or more days before the service date without incurring in a penalty, refunds will be made as soon as possible. We ask you to consider the lengthening of times due to the COVID-19 Pandemic affecting not only the travel industry but the overall economy and delaying the usual timeline for refunds. It may take up to 180 days to receive a refund. Our team is here to assist you if you require support.