COVID-19 UPDATES + UPDATED CANCELLATION POLICY

COVID-19 UPDATES

Updated: March 23rd, 2021


We are fully operational therefore do not hesitate to contact us by e-mail at info@newyorkwelcome.net or you can call us at +1 (646) 596-9011 or find us in the Live Chat on our web-site, for any question you may have, to plan your future trip, our customer support is available to help you at any time.

We have activated the possibility to book now and pay later, if you want to know everything about our offers read: A MORE FLEXIBLE & SECURE WAY TO TRAVEL IN 2021

Reopening Phases

NOTE: SERVICE INSIDE RESTAURANTS IS ALLOWED AT 50 PERCENT CAPACITY.

READ THE ARTICLE LISTING THE NEW OPENINGS IN NYC.


Tour Changes due to COVID-19

Changes will be made to the schedule of departures and to the operation of the tours offered on our site in order to provide the best possible service in the safest way possible.

Specifically For Excursions from New York for 1 or More Days:

  • Regular Tours by bus or private car will resume from 1st July 2021

Specifically for Tours in & around New York will resume:
  • Private Walking Tours with personalized itineraries for small  groups up to 5 people are always available.
  • From April 1st 2021, the Hop on Hop off + Combo - Private van tours will resume..
  • Private/Sharevan Transfers  from/to all airports - JFK - LGA - EWR are always available.

STAY INFORMED

For all updates, please consult the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), the State Department and your local Ministry of Health for further and updated information.

Change dates - Gift Certificate

Instead of canceling your trip, tour, or service, we strongly ask you to consider a date change or simply to accept a gift certificate to be redeemed for a future tour with us, this voucher is fully transferable, which means you can give it to a friend or family member and in return, we assure you the same price.

For cancellations of all strictly non-refundable Services / Tickets / Special Events - defined as final sales with "100% penalty" on our website - we will be able to issue a replacement voucher valid for one year.