COVID-19 UPDATES + UPDATED CANCELLATION POLICY

COVID-19 UPDATES

Updated: June, 2021


We are fully operational therefore do not hesitate to contact us by e-mail at info@newyorkwelcome.net or you can call us at +1 (646) 596-9011 or find us in the Live Chat on our web-site, for any question you may have, to plan your future trip, our customer support is available to help you at any time.

We have activated the possibility to book now and pay later, if you want to know everything about our offers read: A MORE FLEXIBLE & SECURE WAY TO TRAVEL IN 2021

Reopening Phases in New York

NOTE: SERVICE INSIDE Restaurants no longer have any capacity restrictions.

The State has hit the 70% mark for adults over the age of 18 who have had at least one vaccination shot.

READ THE ARTICLE LISTING THE NEW OPENINGS IN NYC.



Tour Changes due to COVID-19

Changes will be made to the schedule of departures and to the operation of the tours offered on our site in order to provide the best possible service in the safest way possible.

Specifically For Excursions from New York for 1 or More Days:

  • Regular Tours by bus or private car will resume from 1st July 2021

Specifically for Tours in & around New York:
  • Private Walking Tours with personalized itineraries for small  groups up to 5 people are always available.
  • Cruises in NYC - Dinner/Lunch/Brunch Cruises are available.
  • Private Transfers  from/to all airports - JFK - LGA - EWR are available.

COVID-19 - IMPORTANT NOTES:

Please note that as the cruise industry recovers from Covid-19 pandemic & navigate these unprecedented times of new guidelines and limited traveling, they might have to cancel or reschedule some confirmed departures. If for any reason the cruise you reserved cannot sail on your selected day, you can opt for a full refund or change to a future date (of equal value.)
There is Background Music during the Cruise. They strive to have a live music or DJ during the cruises but unfortunately due to Covid-19, Live Music cannot be guaranteed at this time. In the event a Live Entertainment is not available, pre-recorded entertainment (a music selection) will be played instead. Please not that there are no refunds for lack of Live Music.
Certain upgrades (such as roses, bouquet, ornaments, etc) may not be available now. Please send us a request and we will inquire. All cruises abide to the strict COVID-19 regulations set by the city. Dinner cruises are subject to the same guidelines restaurants must follow including reduced capacity, mandatory mask (except when sitting at the table), social distancing, and limited number of guests per table. If your party exceeds the limit, it will be split in multiple tables.
We apologize for any inconvenience these changes might cause you. Although it seems the toll of Covid-19 in the US is decreasing, the pandemic is still affecting the travel industry. We do sincerely hope the travel industry will recover fully and soon be back to travel like before. For now we hope you and your families keep safe and enjoy (city name) albeit these restrictions.

STAY INFORMED

For all updates, please consult the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), the State Department and your local Ministry of Health for further and updated information.

Change dates - Gift Certificate

Instead of canceling your trip, tour, or service, we strongly ask you to consider a date change or simply to accept a gift certificate to be redeemed for a future tour with us, this voucher is fully transferable, which means you can give it to a friend or family member and in return, we assure you the same price.

For cancellations of all strictly non-refundable Services / Tickets / Special Events - defined as final sales with "100% penalty" on our website - we will be able to issue a replacement voucher valid for one year.