Cancellation Policy

USA-Welcome Group & NewYork-Welcome.NET

Thank you for booking your future travel needs with New York Welcome (USA Welcome LLC). We cannot wait to serve you. In the event, you won't be able to make your reservation, you may be eligible for a refund.

Once you place a reservation on our website, it does not automatically guarantee a confirmed booking. All reservations are manually reviewed and confirmed by our staff within 24 to 48 hours from your online order date. In the unlikely event that we cannot confirm the booking for any reason, we will refund your entire purchase without additional charges. Our cancellation policy takes effect once you have a confirmed booking by our staff.

As we provide a plethora of travel services, some are operated by us while others are operated by 3rd parties, cancellation policies are subject to change, and we ask you to refer to each specific tour/activity policy as outlined on its respective webpage for the current policy.

Please note all reservations are subject to a 2.5% booking fee - Please note this 2.5% Booking Fee is applied to all sales and is never refundable.

The Cancellation Policy listed below applies to all reservations unless the tours or travel services booked have specific policies listed on their webpage. Please always review very carefully the "Additional Notes & Disclaimers" section on the tour webpage before booking. We will always adhere to individual tour policies when applicable, and booking on our websites constitutes acceptance of such policies.


For scheduled single-day Tours/Activities operated by 3rd-party companies and booked on our website, cancellations made at least 7 days before the tour date are eligible for a 100% refund. All sales are final within 6 days from the tour date. Please note, that exceptions do apply, refer to the individual Tour/Activity page for the current cancellation policy.

  • Up to 7 days from tour date - 100% refundable
  • Less than 7 days from the tour date - ALL SALES ARE FINAL

For single-day private tours operated by us or by 3rd-party companies and booked on our website, cancellations made at least 10 days before are eligible for a refund as listed below. All sales are final within 6 days from the tour date.  

  • Up to 10 days from the tour date - 100% refundable
  • Between 9 days and 7 days from the tour date - a 10% deposit is not refundable
  • Less than 7 days from the tour date - ALL SALES ARE FINAL


All admission tickets including, but not limited to museums, attractions, concerts, sporting events, broadway musicals, theater shows, and dinner cruises ARE NEVER REFUNDABLE. 


Please note this "all sales are final" policy is required by the venues and it is outside of our control. 


For all custom travel packages, the cancellation policy is subject to change depending on the travel components included in the package. The specific cancellation policy will be shared along with the package estimate. 

At a minimum, the following cancellation policy will be in effect:

  • A 10% deposit is due at booking and is not refundable 
  • Up to 15 days from the first date of service - 90% refundable
  • Between 14 days and 7 days - 50% refundable
  • Between 6 days and 0 days - ALL SALES ARE FINAL.

If the package includes tickets and other "all sales are final" services, those will be deducted from the refund.

Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.


For all group and corporate reservations, cancellation policies are subject to change based on the scope of each project and will be disclosed in writing along with the estimate. Confirming group services constitutes an agreement to that cancellation policy.

Please note all Group and Corporate Reservations require a deposit when booking. Without a deposit, we will not hold any services. 

  • 20% deposit due at signing - NOT REFUNDABLE
  • 45-30 days before departure date: 80% refundable
  • 29-15 days days before departure date: 50% refundable 
  • 14-7 days before departure date: 25% refundable 
  • 6 days or less - NOT REFUNDABLE

As always, we would like to remind you that venue tickets (museums, concerts, shows, musicals, etc.) and reservation fees are nonrefundable and nontransferable. 


Any changes made to confirmed bookings are subject to a minimum $25.00 Amendment Fee and any additional increase in price. The requested changes will be processed and confirmed by our reservation department within 24 to 48 hours of your request.

Please note we cannot amend tickets, all-inclusive passes, airfares, and any other item labeled as "all sales are final." 


  • All cancellation requests MUST be received in writing and confirmed by our office. 
  • No refunds are given for cancelations that have not been communicated in writing within the listed timeframes.
  • Refunds are not given for unused portions of a tour or package
  • Train Tickets are completely non-refundable and non-changeable when they are included in a tour.
  • Airfare Tickets are completely non-refundable and non-changeable when they are included in a tour. 
  • Admission Tickets, including but not limited to museums, attractions, concerts, musicals, sporting events, theater shows, etc. are completely non-refundable and non-changeable.


Please request the cancellation of a confirmed booking in writing to our email address. We will process your cancellation/refund request within seven business days.

• Contact Email:

© 2000-2024, New York Welcome (USA Welcome LLC) - All rights reserved.

This Cancellation Policy is effective as of February 6, 2023.

Related Pages:

Tour Company meets luxury dmc in New York City
Tailored Journeys
Trusted Bookings
Top-Rated Escapes
Your vacation, your way!
Flexible Travel

Embrace the freedom of stress-free planning. With our flexible cancellation policy, you can adapt as your plans evolve. Enjoy the liberty to change with most of our services and tours.

*Exclusions apply, see individual tours for details.*
be free!
Testimonials & Reviews
"Excellent firms don’t believe in excellence – only in constant improvement and constant change." – TOM PETERS
Based on 250 reviews
What They
Giuseppe M. | Google
5-Star Review on Google
Excellent guide, excellent organisation, Irene always ready to respond, available in every topic with competence, you can feel the passion for her work. Her voice accompanied our tour, we will miss you!

From Google - January 2024
Antonella G. | Google
5-Star Review on Google
I am the owner of a Travel Agency. We are Italian in Erba, Eolo travel, I brought a small group and I entrusted myself to Tony. We received great service from start to finish. Punctuality and excellent guides.Thank you for the wonderful experience!!!

From Google - May 2024
Breanna A. | TripAdvisor
5-Star Review on TripAdvisor
Irene was a FANTASTIC tour guide! She was so knowledgeable about the area and was so patient with all our questions. We stopped to use the bathroom and we got coffee halfway through, she was so kind! It was a pleasure learning about Brooklyn from you!

From TripAdvisor - April 2022
DCA1014 | TripAdvisor
5-Star Review on TripAdvisor
I’m the biggest fan of Fall activities, but haven’t had a chance to do anything beyond Apple Picking in NJ. I decided to take a last minute 2 day trip with a friend in Hudson Valley, but didn’t know where to start [...] Thankfully I was able to use New York Welcome to do the hard work for us [...]

From TripAdvisor - October 2021
Carmine S. | Google
5-Star Review on Google
An extraordinary experience: I had the pleasure of having Irene as my guide for two days and thanks to the passion she puts into guiding you through the streets of NYC, the anecdotes, the trivia she lets you discover, and the facets she shows during the tour you can't help but fall even more in love with this wonderful city.

From Google - February 2024
Erica F. | Google
5-Star Review on Google
[...] unique, very professional, courteous, friendly we can only write positive adjectives, you made us feel at home and have the desire to return. Super recommended. Erica, Marco, Annalisa and Giuseppe.

From Google - December 2023
Keena B. | TripAdvisor
5-Star Review on TripAdvisor
The SATC walking tour is fabulous! Our tour guide was amazing. Friendly, helpful, accommodating and so knowledgeable about the city. It was essentially 2 tours in 1. SATC and visits to historical places in the city. I give this tour 5 stars and definitely recommend. Grab your walking shoes and schedule one today!

From TripAdvisor - August 2021
Amber M. | Google
5-Star Review on Google
Our family had a wonderful experience seeing Ellis Island and Liberty Island! Irene was very knowledgeable and engaging for our three children ages 5, 9, and 12. We will definitely book again with her [...]

From Google - November 2022
Giorgia M. | Google
5-Star Review on Google
We did 2 tours together with our guide Irene in one day, Hoboken and the East side. What can I say, in addition to the wonderful places, she has made everything more magical [...]

From Google - January 2023
Pierangelo G. | TripAdvisor
5-Star Review on TripAdvisor
Irene? as I have already said elsewhere, she truly deserves all the compliments that are paid to her. Available, friendly, prepared, in short, if you need an Italian speaking guide in New York, she is the right person. You deserve 5 stars and more!

From TripAdvisor - April 2024
We are social Join our community of over 350K Followers!
Manhattan - NYC
New York, NY 10029
Ph: +1 (646) 596-9011
Secure Checkout in a few steps
Item cart added